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Privacy Policy

Last updated: 02/01/2026

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Thalassa Yachting Experts respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, subscribe to our newsletter, or use our services.

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1. Who we are

Thalassa Reizen & Cruises
Company Address: Vindictivelaan 6 8400 Oostende Belgium
Company number (KBO/BTW): BE 0427.852.746
Telephone: +32 496 99 29 24
Email for privacy matters: info@thalassayachtingexperts.com

Thalassa Yachting Experts is responsible for the processing of your personal data as described in this Privacy Policy.

We do not have a Data Protection Officer (DPO). For all privacy‑related questions, you may contact Kim Verburgh at the email address above.

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2. What personal data we collect

We collect and process the following categories of personal data:

2.1. Data you provide directly

  • Name and surname

  • Email address

  • Telephone number

  • Message content (via contact form or email)

  • Newsletter subscription details

  • Any information you voluntarily provide when contacting us

2.2. Data collected

When you visit our website, the website automatically collects certain technical data, including:

  • IP address

  • Device type

  • Browser type and version

  • Operating system

  • Pages visited and time spent

  • Referring website

  • General location (non‑precise)

This data helps us understand how visitors use our website and improve its performance.

2.3. Data collected when you become a customer

If you book a trip with us (in person or via email), we may collect:

  • Address

  • Date of birth

  • Passport details

  • Payment information

  • Travel preferences

  • Information required for invoicing

  • Any information necessary to complete your travel arrangements

We do not collect sensitive data unless strictly necessary for your travel (e.g., dietary needs, mobility limitations). If such data is required, we will ask for your explicit consent.

2.4. Children’s data

Our website and services are not intended for minors, and we do not knowingly collect personal data from children.

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3. Why we process your personal data (legal bases)

We process your data only when permitted by the GDPR. The legal bases we rely on are:

3.1. Contractual necessity

To prepare or execute a travel agreement, including:

  • Responding to your inquiries

  • Preparing offers

  • Managing bookings

  • Sending invoices

  • Communicating about your trip

3.2. Consent

For:

  • Newsletter subscription

  • Use of non‑essential cookies

  • Processing of special categories of data (e.g., medical information for travel)

You may withdraw your consent at any time.

3.3. Legitimate interest

For:

  • Improving our website and services

  • Ensuring website security

  • Basic marketing to existing customers (within reasonable limits)

3.4. Legal obligation

To comply with:

  • Accounting and tax requirements

  • Travel industry regulations

  • Requests from competent authorities
     

4. How we use your personal data

We use your personal data for the following purposes:

  • To respond to your questions or requests

  • To manage your travel bookings

  • To send newsletters (only if you subscribed)

  • To improve our website and user experience

  • To comply with legal obligations

  • To protect our business and prevent fraud

We do not use automated decision‑making or profiling.
 

5. Cookies and tracking technologies

Our website uses cookies to ensure proper functioning and performance. Cookies may include:

  • Essential cookies (required for the website to function)

  • Functional cookies (improving user experience)

  • Analytics cookies (anonymous statistics)

  • Marketing cookies (only if you consent)

You can manage or withdraw your cookie preferences at any time through your browser settings or via our cookie banner.

A detailed cookie overview is available in our Cookie Policy.
 

6. Newsletter

If you subscribe to our newsletter, we will use your email address to send updates, promotions, and travel inspiration.

  • You can unsubscribe at any time via the link in each email.

  • We use Mailchimp to manage our mailing list.

Your email address will not be used for any other purpose.

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7. Who has access to your data

We only share your personal data when necessary and with trusted partners, such as:

7.1. Service providers (processors)

We work with carefully selected external partners who support us in operating our website, managing communications, sending newsletters, storing data, and administering travel bookings. These partners process personal data solely on our behalf and under strict contractual conditions that ensure the protection of your data.

Examples of such partners include:

  • Website hosting and technical support providers

  • Email and communication service providers

  • Newsletter and marketing tools

  • Administrative and invoicing systems

These partners only receive the information required to perform their tasks and are not permitted to use your data for their own purposes.

7.2. Travel service providers

When you book a trip, we may share necessary data with our partners such as but not limited to:

  • Airlines

  • Hotels

  • Accommodation Providers

  • Cruise companies

  • Transport companies

  • Local agents

  • Insurance companies

This sharing is essential to arrange and execute your travel services. Only the data required to complete your booking is shared.

7.3. Legal authorities

If required by law or regulation.
 

8. International data transfers

Some of our service providers may process your data outside the European Economic Area (EEA). When data is transferred outside the EEA, we ensure appropriate safeguards, such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • Additional security measures

You may request more information about these safeguards.
 

9. How long we keep your data

We do not keep your data longer than necessary.

  • Travel booking data: 10 years (legal obligation)

  • Contact form submissions: up to 3 years

  • Newsletter data: until you unsubscribe

  • Analytics data: up to 26 months

  • Email correspondence: up to 3 years unless needed longer for legal reasons

After the retention period, your data is securely deleted or anonymized.

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10. How we protect your data

We take appropriate technical and organizational measures to protect your data, including:

  • Secure servers

  • Encrypted connections (HTTPS)

  • Access controls

  • Regular updates and monitoring

  • Processor agreements with third‑party providers

While no system is 100% secure, we take all reasonable steps to safeguard your information.
 

11. Your rights under the GDPR

You have the following rights:

  • Right of access – to know what data we hold about you

  • Right to rectification – to correct inaccurate data

  • Right to erasure – to request deletion of your data

  • Right to restriction – to limit processing

  • Right to object – to object to certain processing activities

  • Right to data portability – to receive your data in a structured format

  • Right to withdraw consent – at any time

To exercise your rights, contact us at: info@thalassayachtingexperts.com

We may ask for proof of identity to protect your data.
 

12. Complaints

If you believe your data has not been handled correctly, you may contact us first. You also have the right to lodge a complaint with the Belgian supervisory authority:

Gegevensbeschermingsautoriteit (GBA) Drukpersstraat 35 1000 Brussels Website: www.gegevensbeschermingsautoriteit.be
 

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of the last update indicated at the top.

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